If you need to cancel, please give us 24 hours notice. Calling to cancel is the best method. A $10 cancellation fee will apply if cancelled without the 24 hour notice. Customers arriving 15 minutes late for their appointment will be treated same as failure to cancel. If appointment is made within the 24 hour period and not kept for any reason, a $10 charge will be applied next time you pay for services unless the appointment is filled by another patron. Thank you for understanding.